When should I start preparing my eyebrows for my wedding/major event?

It's always recommended to book a minimum of 3 sessions before any big occasion. This is important to ensure clients don’t react to new products & helps us establish the desired style. It takes on average 3 months for hair to grow out, therefore recommend at least 7-8 weeks of growth before Initial visit for best results.

Importantly, most women start the grooming process leading to their big occasion; generally this entails change/additions in skin care routine. It’s very important for clients to keep their technician aware of adjustments in treatments or skin care routine during this time. If the technicians are not informed properly, adverse reactions are a potential problem.

Do I need to grow out my eyebrows before my first visit?

For the best result absolutely! However we understand this is difficult, and we can manage to style your brows with as little as 3 weeks growth. 

Although achieving the desired shape will take longer, it’s preferred you don’t tweeze & interfere with the styling process, so regular visits are required to prevent the temptation of tweezing. 

How often do I need to rebook my brows?


Most clients rebook between 4-6 weeks. During week 4-5 you will notice your brows getting untidy & harder to maintain, as the re-growth starts to increase & hairs become longer, the shape dissipates…This is when your due!

However depending on personal hair growth patters, this will vary give or take several weeks. Generally after 2-3 visits clients will have an idea of required time between appointments.


Henna has the same result as tinting, however the main purpose of henna is for skin staining. It is best for thin and patchy brows, or those wanting a filled more structured look. Henna last between 7-12 days longer on the skin compared to tint, depending on aftercare and skin type (Tint’s purpose is NOT for skin staining, although it may be a temporary result depending on application). Hair will stay coloured with henna much longer than the skin staining, so it’s perfect for resistant hair types. In general the lighter the hair the more noticeable colouring will be, the darker the less noticeable so longevity varies depending on factors. On average we usually say hair will remain henna coloured anywhere from 4-7 weeks.

We have introduced recently a natural application of henna. This is suitable for those who want colour to hold well on the hair, but prefer little to no skin staining. This is for a more natural and less filled look, however excellent for those who find tint isn’t holding. Often the hair will remain coloured for anywhere from 2-4 weeks longer than tint would.

Henna is natural and recommended for pregnant women who may want to avoid chemicals. It is also a natural colour, so batch to batch it is common for henna to vary slightly in shade. This is due to the natural pigments varying in intensity, nothing to be concerned about as it’s only slight! In this instance if you are incredibly set on matching brow colour to your hair shade as close as possible, there are difficulties involved because of the natural pigment used. You may be better with tint if you are set on colour matching being your priority.

This treatment does take longer so please make sure you are selecting the right service when bookings!

Why do we not henna clients oN first appointments?

During your first appointment the aim is to discuss your expectations and mesh that with our professional advice, finding something that is suitable, manageable and realistic. Often clients do not understand the reasons for professional processes, or have advanced understanding of colouring or colour corrective work. Therefor by creating a version of what the client is wanting with a less permanent & intensive colour, allows the client to decide if that’s what they really want. (We often find clients prefer lighter shades instead of darker although they were adamant that wouldn’t be the case).

HOWEVER most importantly, it allows the stylist to see how porous your hair/skin types is. The porosity of your hair refers to the hair’s ability to absorb and retain moisture. For us to determine where you fall on the porosity spectrum: low, normal or high, we use a less intensive and permanent tint to help determine what colour, application type and processing time may be required for henna. 

Henna appointments are longer sessions for this reasons, as everyone falls under a different spectrum of porosity. Some require less time and others more. Determining this in the first appointment is difficult. By understating all these important factors, porosity, undertone and skin type, it allows us to be more accurate when selecting a henna colour on your follow up session. With the use of a vegetable based tint, we can manage client expectations easier and find what type of brows we are working with.

Furthermore, if you are new to the salon & have been getting henna done elsewhere, we can not accurately pick a shade that is the same as the one you show in a picture or describe. We ask you to please not be rude to our staff for not using henna on your first appointment, as there is very good reason we do not. In our appointment description when booking, we clearly state what the initial visit includes, and this is not henna application.  
It is important for clients who are demanding towards henna understand that all brands are different. Some use less henna than others in the product, effecting the shade, intensity and longevity, as well as have different additive colours such as coffee bean or mushroom extract. Therefor from brand to brand results are completely unpredictable. A light brown in one brand can be a medium to dark in other.

We hope this helps clear up why as professionals have made this decision.


Depending on the porosity of your eyebrow hair, tinting can last between 3-8 weeks. Avoiding over cleansing is the key to maintaining colour; frequent brow washing strips not only tint rapidly, but also essential oils from the hair shaft. 

Always note that fresh tint will stain the skin. While staining is a bonus for many, & generally inevitable depending on the tinting technique used, it washes out from the skin within 2-5 days.

We advise clients to cleanse their brows several times to remove staining, or to avoid excessive cleansing to maintain the temporary stain, depending on preference. Don’t be fooled into thinking your tint is fading quickly when the stain is coming off the skin!

The colouring of the hair shaft should last at least 2 weeks, however if you hair is extremely resistant, and for some reason you find it isn’t lasting, talk to your therapist, we may need to adjust processing time and colour selections based on these factors.

We do not pressure clients to come back sooner than they require, we are very happy to accommodate what you feel is necessary, and one of the reasons we offer separate Brow and Tinting services to accommodate needs.

How can I encourage my eyebrows to grow?

For most using any form of conditioning brow serum is a good start to strengthen and encourage growth. Many clients have problems with dormant follicles from over waxing or tweezing; so growth-stimulating products are ideal to encourage hair growth. However on consultation depending on the condition of your brows, we may recommend specific formulas.

What happens if I am not achieving the result I want for my brows?

It’s not always easy to manipulate a client’s brow into a shape they want. Our brows only hold potential for so many styles based on the underlying organic structure. It’s not like a haircut where you pick the style you want for the season. This is one reason we do not like to work off photos provided, often they are unrealistic , if you do bring photos please know this is for inspo not copy.

Brow hair is precious and delicate. The chances of follicle damage and scaring are a real thing, so when it comes to choosing the style you want, carefully consider the outcome that has. We will help to direct you into a style that is most suitable, and if we do feel that the style is unrealistic we will try to educate you as to why, and point clients towards other options prior to permanently removing hair.

Essentially the more shape or arch someone requires, if their brows isn’t already naturally defined and structured, the higher maintenance the brows become, and the high chance of follicle damage and thinning brows. If this is something clients desire, they must be fully aware that shaping is required frequently for maintenance. Additionally, keeping the maximum fullness of the brows is not possible, as extra hair must be removed to cut angles required for higher arched brows.

If a client is after a brow that compliments their natural structure, the less maintenance the brow becomes. Automatically there is less potential for damage, and the brow can remain as full as possible without compromising it’s integrity.

Various other factors that inhibit clients achieving the style they want include; density of hair growth, direction of hair growth, or lack of hair growth.

These factors can only be altered so much depending on the individual condition of the brow. We recommend thinking about alternatives such as eyebrow tattooing if your needs are not achievable through brow waxing, tinting & makeup application.

Our stylists are honest in advising clients of the best action necessary for achieving desired results, and will properly inform you of the best options for your brows.

Yumi™ Lashes Lash Lift

We use Yumi™ Lashes only the best! For further information on the treatment and brand please see service list for description.


Lash lift longevity will vary for everyone. This is dependent on the natural lash cycle, a short lash expectancy for lifts are a minimum of 5 weeks (although rare), and for most they will get 6-7 weeks on average. For slow cycles some clients can get 11-12 weeks!

Please note the importance of NOT getting a lash tint done prior to a lift. If the tint is done close to the lift, during treatment the lash cuticle will release colour causing potential problems with the result. Tints should always be done a minimum of 24 hours POST lift, if you would like it done on a seperate day to ensure results.

We recommend tinting on a seperate day if you have sensitive eyes, a problem with eye watering or very resistant lashes. Tinting on the same day for some may lessen the result of the lift for varying reasons. We will always make a recommendation for you on the day of the Initial visit.


Never book a lash lift prior to an event if you have not had one before. Using new products on the eyes is not recommended leading to any event such as a wedding. Always make sure you trial lifting a min of 7-8 weeks prior. You need to consider the time it take for the lift to drop, you do not want a re do under 6 weeks. ALSO You need to see if you like the result, and there are no complications with reactions!

Please speak to your makeup artist prior to deciding on a lift for your wedding. If many false lashes are worn on the day, the upwards lift of the lash can create difficulty for the makeup artist when applying falsies. If you are not wearing false lashes or only a few, a lift is perfect! Especially for that summer honeymoon after ;)


Lashes need 24 hours post treatment to cure before water/moisture can touch them. Exposure to moisture from tears, shower, sauna etc will result in a drop of the lash. This includes using NO mascara or makeup too close to the lash as well.

We recommend for 48 hours that you avoid sleeping masks or sleeping on the face to prevent denting of the lashes. After this time everything can resume to normal.

Post treatment we always recommend using an almond oil, coconut or or even a rose hip to keep the treated lash nourished. Remember this is a perm, although Yumi™ have created a superior product to maintain lash health, any lash that is no longer virgin hair should be nourished. Apply daily or a min of 4 times a week.

Using the correct mascara is essential to prevent dehydration of the lashes post lift. If you decide to wear mascara it must be tubular. We stock the best post treatment mascara by Poni cosmetics. The product is tubular and contains nourishing ingredients, preventing drying and suffocation on the lash. It comes off very easily with a little water, however due to the nature of the tubular formulation does not transfer onto the skin during wear. This is a win for client who have love waterproof mascara, as we highly recommend NOT to use this with a lift. It is very damaging to your lashes, you will not get as long out of your lift.

Once the lift starts to wear off and you are in between needing a re do, we recommend wearing mascara to lift and even the discrepancy in lash hight. This is normal as our lashes grow in 3 different stages, therefore they will not all drop at the same time. If this is a bother using a curler for a week or two until your follow up lift can also help.


If you are a contact wearer we recommend removing them prior to ensure if product entered the eye it wouldn’t trap under the lens.

If you suffer from allergies such as hay-fever, always take an antihistamine prior to treatment to lessen the risk of watery eyes. If you naturally have watery eyes and find it difficult for your eyes to be touched, unfortunately this service may not be suitable. Lashes must remain dry during the treatment and tears will wet the lashes.


Damaged lashes is something we deal with frequently, as unfortunately there are many products on the market that damage lashes, and many technicians who are not properly trained. We often get enquires asking if we can fix someones bad lift, or what their options are.

If your lashes have been damaged from a lift, or they have been poorly lifted resulting in upturned bottom lashes, or cris-crossed lashes we can help! There is hope :)

Poorly done lifts or damaged lashes, are irritating to the eyes, and look unsightly so we understand wanting it fixed!

Yumi™ is designed to help repair the keratin in the lashes. If the lashes are badly damaged or you have only recently had a poorly executed lift we can help to relax the lash down. Once you have gone through your lash cycle (10-12 weeks) we can re do the lift for you properly :)

Relaxing involves the same process, however we select a correctly shaped pad to correct and loosen the damage or over curl, and use a keratin building agent to repair the lash.

After lash relaxation we always recommend to use an additional, specifically formulated conditioner until your next visit (Stocked in store). This has worked perfect every time. There is no reason you should have to wait weeks and weeks with irritating unsightly lashes, we can help to repair them now !

Shr/IPL frequently asked questions



To find out if you are a candidate fill out the IPL consent form and Fitzpatrick skin questioner on our consent and aftercare page. Click here to be directed. Not all skin and hair types are suitable, along with certain medical or genetic conditions it can be dangerous when mixed with Intense Pulse Light. We always put safety first, and require consultation and patch testing to be approved prior to proceeding with treatments. IPL machines must be treated with respect for the power they hold, and should not be underestimated for safety purposes. By pre filling the consent and Fitzpatrick forms, if any red flags come through, we can advise you prior to coming in to save time.


  • Pregnancy

  • Breastfeeding

  • Keloid scaring

  • Skin types over a Fitzpatrick 4

  • Epilepsy

  • Hirsutism

  • Photosensitive medications

While there are many more contraindications we have listed the top No’s for treatment, for further consultation into eligibility please fill the IPL consent and Fitzpatrick chart.


A minimum of 6 sessions are required, however up to 12 may be needed depending on certain factors. On average we see most clients needing 9-10, this is completely normal. Although after a few sessions you may notice hair reduction, treatments need to be continued to the suggested amount. This is due to the way our hair cycle grows. When you are noticing little hair growth, it is very likely you are in a phase of inactive growth, and within a few weeks the hairs which require treatment will grow through.


4-5 weeks is required. Visits can be stretched to 6 weeks, however over 6 weeks is highly NOT recommend. It is essential you stick to the correct length between visits, as this will reduce the session’s effectiveness.  Hair grows in 3 different cycles, not all hair grows at the same time in the phase we require for treatment. If you miss a session or leave it too long, the correct cycle is missed and an additional session will be needed to treat those hairs.


SHR/IPL is the latest technology in hair removal. The machine we use has a cooling head that reduces the amount of heat to the skin. The less heat the more comfortable the treatment. In comparison to old generation IPL machines, the level of pain is next to none. Many call the treatment pain free, however everyone has different pain thresholds. We advise while not completely painless, it is much less painful than waxing! On top of an icy cold treatment head, the operation of the machine by a trained professional is essential to the comfort of the treatment. We always put safety first and ensure no corners are cut to increase the level of comfort.


SHR/IPL is not permanent hair removal; it is a hair reduction treatment. There are no treatments other than electrolysis, which is the treatment of one individual hair at a time that creates permanent removal. IPL or laser places that advertise permanent hair removal are misleading. Over time, and that time length will vary for individuals (depending on certain factors, eg hormones), hair follicles will reactivate and a smaller portion of hair can start to grow back. It is often not at the same thickness as prior, however maintenance sessions are needed to maintain a hair free state. 1 or 2 maintenance sessions may be required anywhere from 6 months up to a year. We recommend if you notice pigmented hairs popping through that your due for maintenance.


Dermaplane Pro ™


asked questions

Dermaplane pro ™, also known as Dermaplaining & Epidermal levelling is a painless, relaxing procedure where dead skin cells are manually scuffed from the top layer of your skin. Although a medical blade is used, there is no pain or cutting of the skin. It is incredibly gentle & effective, being performed only by trained professionals.

Nervous? Don’t worry; it isn’t a silly feeling! Most clients are not entirely sure of how the treatment works, only seeing sharp blades in advertisements, often turning them off.

So lets explain why it is safe, how it works and what it’s used for.

Manoeuvring the blade safely is our top priority so we are never placing clients at risk of being hurt. We never blade the skin without the client being fully aware, we do this by using a stretch technique & placing a stable firm hand on the area prior to placing the blade on the skin. This helps with safe procedure and removes any type of panic or uncertainty to where the blade is being held over the face. We like the client to feel aware of what is happening, and will never place a blade on the skin without securing our target area first to remove any surprises.  We understand some clients may feel uncertain about the treatment, however we assure you it is completely safe and relaxing.

So why do people blade their face?

The treatment is used to increase cellular turnover, clean, smooth and soften skin. It provides immediate results and can be used as a mild or deep exfoliation. The exfoliating procedure can remove around 2-3 weeks worth of dead skin cells.

An additional benefit of the treatment it that it removes fine vellus hair from the face, while some clients use this service purely for the hair removal benefit, it is NOT the main or only reason this service is done.

Excess fluffy hair traps oil and dirt, leading to problems such as congestion, dull complexion and enlarged pores. Once the dirt, oil and dead skin is removed, facial products are much more effective as they penetrate easier. So all in all, this treatment is an effective exfoliator & deep pore cleanser that allows the skin to radiate immediately within a quick hour treatment 

Are you suitable?

Dermaplaning is suitable for most skin types, however not suitable for acne skins, rosacea if it is flared with pustules, and skins with excessive lesions. As we us a blade over the skin we do not want to aggravate lesions, or open bacterial filled pustules. If you have the odd spot this is easy to avoid, however if they cover majority of the face you are not a candidate.

What is the down time?

Often is said to have no down time, however we find if you are wanting to use this treatment as a deeper form of exfoliation, you may find your skin a little sensitive and notice areas of peeling over the coming week, just like many other types of exfoliation. This level of exfoliation would not be recommended close to a big event.

However, if you have a big event on and want mild exfoliation and hair removal, the service can be modified so there is no downtime. This type of treatment we find many brides, or clients with events will perform the same week for a flawless makeup application. For those who have experienced the power of dermplane pro before an event fall in love. It’s addictive before that special occasion, especially if photos are been taken! Makeup sits perfectly as it allows a smooth canvas for application; it really elevates your skin letting it glow!

So now you understand what it is and how it’s performed, let’s clarity a few further questions we get asked!

Does the hair grow back worst or darker & is this my only option for hair removal on the face?

So now we understand that dermaplaining is NOT purely a hair removal method, however used as an exfoliating & rejuvenating treatment, you can weight up if this is the correct hair removal method for you.

If you are after hair removal as the main or only goal, this service may not be ideal. IPL or facial waxing we would firstly recommend when solely treating hair. That being said, you may not be a candidate for IPL and wish not to wax, therefor dermaplaning may be for you!

Lets talk hair! Hair does not grow back worst after being bladed, or change in any way. Physical changes to the hair (colour, thickness, density) is ONLY possible through hormonal change, not influenced by trimming the hair at the surface. This is a myth! The reason many are adamant shaving was the cause of their hair growth problems, are mislead usually by the timing in which it happened. Often we start shaving or trimming hair around the age of puberty, or times where our hormones are changing ( eg, pregnancy, menopause or medical hormonal conditions). During this time of change, we start to notice hair or more hair and want to remove it. Once we start removing the hair for a period of time, and then one day allow it to grow out, that’s when the surprise happens! All of a sudden we think the shaving has made the hair worst, when in fact the changes were occurring to our follicles anyway. So the moral of this story is, NO trimming, shaving or blading of the hair will cause change, it merely seems like it because of timing & influencing factors.

The downy fluffy hair on the face is called vellous hair, most only present with this hair type on the face. As Vellous hair grows back over the coming weeks, the hair length will eventually grow back to how it was pre removal, no changes just simple returning to it’s pre bladed state.

If you do suffer with thicker darker hair (terminal hair) on your face, and do not want IPL or waxing, you may find this treatment ideal, however there is one thing to consider. Thicker hair can grow back a little blunt once cut, once again there is no physical change to the hair, however as the thicker hair is cut flat by the blade, when growing back you may feel the blunt end of the hair. Some clients this bothers, however after a couple of weeks the thicker hair will soon feel soft again. This blunt type feeling does not happen with peach fuzz (vellouse hair) as it is softer finer hair. If treatments are being done monthly however, the blunt hair rarely becomes a bother as keeping on top of its growth reduces that problem.

I want IPL but also dermaplane pro™, can I do this?

Yes! with IPL it is important to not remove the hair follicle, so no waxing! Trimming the hair at the surface is completely fine. As a transition treatment for those coming from waxing and preparing for IPL, we recommend dermaplaning as a hair removal method until they can start IPL.

The only thing to consider is the time frame between your last dermaplane pro™ treatment & your IPL to prevent irritations. Discuss with our staff prior.