When should I start preparing my eyebrows for my wedding/major event?

It's always recommended to book a minimum of 3 sessions before any big occasion. This is important to ensure clients don’t react to new products & helps us establish the desired style. It takes on average 3 months for hair to grow out, therefore recommend at least 7-8 weeks of growth before Initial visit for best results.

Importantly, most women start the grooming process leading to their big occasion; generally this entails change/additions in skin care routine. It’s very important for clients to keep their technician aware of adjustments in treatments or skin care routine during this time. If the technicians are not informed properly, adverse reactions are a potential problem.

Do I need to grow out my eyebrows before my first visit?

For the best result absolutely! However we understand this is difficult, and we can manage to style your brows with as little as 3 weeks growth. 

Although achieving the desired shape will take longer, it’s preferred you don’t tweeze & interfere with the styling process, so regular visits are required to prevent the temptation of tweezing. 

How often do I need to rebook my brows?


Most clients rebook between 4-6 weeks. During week 4-5 you will notice your brows getting untidy & harder to maintain, as the re-growth starts to increase & hairs become longer, the shape dissipates…This is when your due!

However depending on personal hair growth patters, this will vary give or take several weeks. Generally after 2-3 visits clients will have an idea of required time between appointments.


Henna has the same result as tinting, however the main purpose of henna is for skin staining. Best for thin and patchy brows, or those skin types that don't hold tint very well and want a filled more structured look. Henna last between 7-12 days longer on the skin than tint depending on aftercare and skin type, although lasting much longer on the hair. The lighter the hair the more noticeable colouring will be, the darker the less noticeable and one of the reasons darker clients will prefer a traditional application for skin staining as it’s more of a dramatic look.

We have introduced recently a more natural application of henna. This is suitable for those who want colour to hold well on the hair, but prefer little to no skin staining. This is for a more natural and less filled look, however excellent for those who find tint isn’t holding. Often the hair will remain coloured for anywhere from 2-4 weeks longer than tint would.

Henna is natural and recommended for pregnant women who may want to avoid chemicals. It is also a natural colour, so batch to batch it is common for henna to vary slightly in shade. This is due to the natural pigments varying in intensity, nothing to be concerned about as it’s only slight! In this instance if you are incredibly set on matching brow colour to your hair shade as close as possible, there are difficulties involved because of the natural pigment used.

This treatment does take longer so please make sure you are correcting the right service for your requirements.


Depending on the porosity of your eyebrow hair, tinting can last between 3-8 weeks. Avoiding over cleansing is the key to maintaining colour; frequent brow washing strips not only tint rapidly, but also essential oils from the hair shaft. 

Always note that fresh tint will stain the skin. While staining is a bonus for many, & generally inevitable depending on the tinting technique used, it washes out from the skin within 2-5 days.

We advise clients to cleanse their brows several times to remove staining, or to avoid excessive cleansing to maintain the temporary stain, depending on preference. Don’t be fooled into thinking your tint is fading quickly when the stain is coming off the skin!

The colouring of the hair shaft should last at least 2 weeks, however if you hair is extremely resistant, and for some reason you find it isn’t lasting, talk to your therapist, we may need to adjust processing time and colour selections based on these factors.

We do not pressure clients to come back sooner than they require, we are very happy to accommodate what you feel is necessary, and one of the reasons we offer separate Brow and Tinting services to accommodate needs.

How can I encourage my eyebrows to grow?

For most using any form of conditioning brow serum is a good start to strengthen and encourage growth. Many clients have problems with dormant follicles from over waxing or tweezing; so growth-stimulating products are ideal to encourage hair growth. However on consultation depending on the condition of your brows, we may recommend specific formulas.

What happens if I am not achieving the result I want for my brows?

It’s not always easy to manipulate a client’s brow into a shape they want. Our brows only hold potential for so many styles based on the underlying organic structure. It’s not like a haircut where you pick the style you want for the season. This is one reason we do not like to work off photos provided, often they are unrealistic , if you do bring photos please know this is for inspo not copy.

Brow hair is precious and delicate. The chances of follicle damage and scaring are a real thing, so when it comes to choosing the style you want, carefully consider the outcome that has. We will help to direct you into a style that is most suitable, and if we do feel that the style is unrealistic we will try to educate you as to why, and point clients towards other options prior to permanently removing hair.

Essentially the more shape or arch someone requires, if their brows isn’t already naturally defined and structured, the higher maintenance the brows become, and the high chance of follicle damage and thinning brows. If this is something clients desire, they must be fully aware that shaping is required frequently for maintenance. Additionally, keeping the maximum fullness of the brows is not possible, as extra hair must be removed to cut angles required for higher arched brows.

If a client is after a brow that compliments their natural structure, the less maintenance the brow becomes. Automatically there is less potential for damage, and the brow can remain as full as possible without compromising it’s integrity.

Various other factors that inhibit clients achieving the style they want include; density of hair growth, direction of hair growth, or lack of hair growth.

These factors can only be altered so much depending on the individual condition of the brow. We recommend thinking about alternatives such as eyebrow tattooing if your needs are not achievable through brow waxing, tinting & makeup application.

Our stylists are honest in advising clients of the best action necessary for achieving desired results, and will properly inform you of the best options for your brows.

Yumi™ Lashes Lash Lift


We use Yumi™ Lashes only the best! For further information on the treatment and brand please see service list for description.


Lash lift longevity will vary for everyone. This is dependent on the natural lash cycle, a short lash expectancy for lifts are a minimum of 5 weeks (although rare), and for most they will get 6-7 weeks on average. For slow cycles some clients can get 11-12 weeks!

Please note the importance of NOT getting a lash tint done prior to a lift. If the tint is done close to the lift, during treatment the lash cuticle will release colour causing potential problems with the result. Tints should always be done a minimum of 24 hours POST lift, if you would like it done on a seperate day to ensure results.

We recommend tinting on a seperate day if you have sensitive eyes, a problem with eye watering or very resistant lashes. Tinting on the same day for some may lessen the result of the lift for varying reasons. We will always make a recommendation for you on the day of the Initial visit.


Never book a lash lift prior to an event if you have not had one before. Using new products on the eyes is not recommended leading to any event such as a wedding. Always make sure you trial lifting a min of 7-8 weeks prior. You need to consider the time it take for the lift to drop, you do not want a re do under 6 weeks. ALSO You need to see if you like the result, and there are no complications with reactions!

Please speak to your makeup artist prior to deciding on a lift for your wedding. If many false lashes are worn on the day, the upwards lift of the lash can create difficulty for the makeup artist when applying falsies. If you are not wearing false lashes or only a few, a lift is perfect! Especially for that summer honeymoon after ;)


Lashes need 24 hours post treatment to cure before water/moisture can touch them. Exposure to moisture from tears, shower, sauna etc will result in a drop of the lash. This includes using NO mascara or makeup too close to the lash as well.

We recommend for 48 hours that you avoid sleeping masks or sleeping on the face to prevent denting of the lashes. After this time everything can resume to normal.

Post treatment we always recommend using an almond oil, coconut or or even a rose hip to keep the treated lash nourished. Remember this is a perm, although Yumi™ have created a superior product to maintain lash health, any lash that is no longer virgin hair should be nourished. Apply daily or a min of 4 times a week.

Using the correct mascara is essential to prevent dehydration of the lashes post lift. If you decide to wear mascara it must be tubular. We stock the best post treatment mascara by Poni cosmetics. The product is tubular and contains nourishing ingredients, preventing drying and suffocation on the lash. It comes off very easily with a little water, however due to the nature of the tubular formulation does not transfer onto the skin during wear. This is a win for client who have love waterproof mascara, as we highly recommend NOT to use this with a lift. It is very damaging to your lashes, you will not get as long out of your lift.

Once the lift starts to wear off and you are in between needing a re do, we recommend wearing mascara to lift and even the discrepancy in lash hight. This is normal as our lashes grow in 3 different stages, therefore they will not all drop at the same time. If this is a bother using a curler for a week or two until your follow up lift can also help.


If you are a contact wearer we recommend removing them prior to ensure if product entered the eye it wouldn’t trap under the lens.

If you suffer from allergies such as hay-fever, always take an antihistamine prior to treatment to lessen the risk of watery eyes. If you naturally have watery eyes and find it difficult for your eyes to be touched, unfortunately this service may not be suitable. Lashes must remain dry during the treatment and tears will wet the lashes.


Damaged lashes is something we deal with frequently, as unfortunately there are many products on the market that damage lashes, and many technicians who are not properly trained. We often get enquires asking if we can fix someones bad lift, or what their options are.

If your lashes have been damaged from a lift, or they have been poorly lifted resulting in upturned bottom lashes, or cris-crossed lashes we can help! There is hope :)

Poorly done lifts or damaged lashes, are irritating to the eyes, and look unsightly so we understand wanting it fixed!

Yumi™ is designed to help repair the keratin in the lashes. If the lashes are badly damaged or you have only recently had a poorly executed lift we can help to relax the lash down. Once you have gone through your lash cycle (10-12 weeks) we can re do the lift for you properly :)

Relaxing involves the same process, however we select a correctly shaped pad to correct and loosen the damage or over curl, and use a keratin building agent to repair the lash.

After lash relaxation we always recommend to use an additional, specifically formulated conditioner until your next visit (Stocked in store). This has worked perfect every time. There is no reason you should have to wait weeks and weeks with irritating unsightly lashes, we can help to repair them now !

Shr/IPL frequently asked questions



To find out if you are a candidate fill out the IPL consent form and Fitzpatrick skin questioner on our consent and aftercare page. Click here to be directed. Not all skin and hair types are suitable, along with certain medical or genetic conditions it can be dangerous when mixed with Intense Pulse Light. We always put safety first, and require consultation and patch testing to be approved prior to proceeding with treatments. IPL machines must be treated with respect for the power they hold, and should not be underestimated for safety purposes. By pre filling the consent and Fitzpatrick forms, if any red flags come through, we can advise you prior to coming in to save time.


  • Pregnancy

  • Breastfeeding

  • Keloid scaring

  • Skin types over a Fitzpatrick 4

  • Epilepsy

  • Hirsutism

  • Photosensitive medications

While there are many more contraindications we have listed the top No’s for treatment, for further consultation into eligibility please fill the IPL consent and Fitzpatrick chart.


A minimum of 6 sessions are required, however up to 12 may be needed depending on certain factors. On average we see most clients needing 9-10, this is completely normal. Although after a few sessions you may notice hair reduction, treatments need to be continued to the suggested amount. This is due to the way our hair cycle grows. When you are noticing little hair growth, it is very likely you are in a phase of inactive growth, and within a few weeks the hairs which require treatment will grow through.


4-5 weeks is required. Visits can be stretched to 6 weeks, however over 6 weeks is highly NOT recommend. It is essential you stick to the correct length between visits, as this will reduce the session’s effectiveness.  Hair grows in 3 different cycles, not all hair grows at the same time in the phase we require for treatment. If you miss a session or leave it too long, the correct cycle is missed and an additional session will be needed to treat those hairs.


SHR/IPL is the latest technology in hair removal. The machine we use has a cooling head that reduces the amount of heat to the skin. The less heat the more comfortable the treatment. In comparison to old generation IPL machines, the level of pain is next to none. Many call the treatment pain free, however everyone has different pain thresholds. We advise while not completely painless, it is much less painful than waxing! On top of an icy cold treatment head, the operation of the machine by a trained professional is essential to the comfort of the treatment. We always put safety first and ensure no corners are cut to increase the level of comfort.


SHR/IPL is not permanent hair removal; it is a hair reduction treatment. There are no treatments other than electrolysis, which is the treatment of one individual hair at a time that creates permanent removal. IPL or laser places that advertise permanent hair removal are misleading. Over time, and that time length will vary for individuals (depending on certain factors, eg hormones), hair follicles will reactivate and a smaller portion of hair can start to grow back. It is often not at the same thickness as prior, however maintenance sessions are needed to maintain a hair free state. 1 or 2 maintenance sessions may be required anywhere from 6 months up to a year. We recommend if you notice pigmented hairs popping through that your due for maintenance.