Terms + conditions
When booking an appointment you will agree to Brow Hub's Terms + Conditions.
We understand the difficulty involved in attending appointments occasionally, however it is essential for us to uphold the interest of our locally owned salon, & we recommend if you find the following Terms + Conditions inconvenient, not to continue with your booking.
We appreciate your understanding!
Please read the following terms thoroughly.
new client policy
When booking online card details are required to secure your appointment and to protect the interest of our business. You will not be charged until the day of your appointment.
For clients who refuse to use online bookings & schedule via the salon, a non-refundable pre payment is taken. This is to confirm your commitment to attending the scheduled appointment & to protect Brows Hubs interest in the incident of late cancelations or no shows.
Cancelling within 48 hours of your appointment is classified as a late cancelation considering the nature of our business, this results in the loss of 50% of your prepayment, alternately your card will be charged if booked online.
No shows will be required to pay for the full appointment if booked online, alternately if pre payed the payment is forfeited. This includes clients cancelling on the same day. Please note on the day cancellations is seen as a non attendance, as the nature of our business is based on pre bookings, we are unable to fill spots with only a couple hours notice.
returning client policy
Cancelling within 48 hours of your appointment is classified as a late cancelation considering the nature of our business, this results in a 50% charge.
No shows will be required to pay for the full appointment, this includes clients cancelling on the same day. Please note on the day cancellations is seen as a non attendance, as the nature of our business is based on pre bookings, we are unable to fill spots with only a couple hours notice.
courtesy + client responsibility
Running late to your appointment puts stress on our stylist’s schedule. Please notify us as soon as possible to see if we can accommodate.
If your appointment has to be rescheduled because we are unable to fit you in, this is recognised as a no show & the following t&c’s charges will apply.
Canceling appointments late for reasons such as you are now working, mis management of appointments such as you forgot you are having a skin peel the day before, or mild cold and flu is not acceptable (We provide sufficient protection to you and staff).
If your stylist decides they can see you, but has to reduce treatment to prevent interrupting other client appointments, the original charge will still apply.
It is not acceptable to show up late & to ask for a reduced treatment, while excepting to be charged for the lesser time.
Booking in for a particular service & then changing your mind as to what service you require is not acceptable. We designate the correct time for each client, if you request for a lesser treatment the original booking will be charged. If you request for additional treatments, please discuss with your therapist to see if this can be accommodated.
Letting us know ahead of time if there is a possibility of needing to reschedule is much appreciated. It is likely we can accommodate moving you to a more appropriate time if several days’ notice is given.
It is the client’s responsibility to make sure we have correct contact details when booking. Please provide us with more than one contact number if your regular contact is often unattended.
If you act in any way that is abusive towards employees, we have the right to deny service & to ask clients to leave the premises.
Sadly we will no longer be able to accommodate babies, toddlers or young children strictly from the ages of 7 and under for Insurance and OHS reasons. We write this with the utmost respect to the parents in our salon. Children over 7 who attend must strictly remain in the treatment room with the parent for OHS and insurance purposes. Children of any age are not to be unattended.
Children/babies who visit the salon during their parents' appointments pose an occupational health and safety issue to our staff & clients. We work in an open studio, where the environment has sharps, razors, chemicals & hot wax. We encourage parents to visit the salon without their children unless the child has an appointment. Even with your child being contained next to you in one of our salon rooms, because of the open environment of the roofs, this poses risk to our other staff who may be tattooing or facial waxing. Distraction by possible noises, like we've had unfortunately in the past creates stress for the working staff and also client. Please understand that our concern is the safety of your child and the clients wellbeing. We write this without the intent of offending or upsetting our lovely parent clientele, and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our new policy.